From Substack
Latest posts from Steven Fletcher
Essays, commentary and updates published on Steven’s Substack.
A Finding Makes the Headline. The Order Gets You on the Airplane.
Part two: the equipment, the timing, the notice, and what happens to a passenger in the meantime.
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They Were Told. They Were Never Asked.
WestJet will have to carry these chairs. What I filed on July 16, at the Agency’s request, on how and how soon.
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The Wheelchairs Are Going Back On Board
The agreed solution shows why a manageable loading issue should never have become a blanket barrier
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Late lawyer Sid Green’s tenacity changed lives
A tribute to a tenacious lawyer, mentor, and friend — and what a former NDP cabinet minister did for me.
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Regardless of Your Weight
At a public accessibility forum, Air Canada told wheelchair users that weight is not a barrier to being carried, even as WestJet keeps defending a 300-pound number.
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Accessibility Is Citizenship (6 of 6)
Pulling up from two airlines to the principle underneath, and what every carrier should be held to
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When Process Is the Barrier (5 of 6)
What Air Canada's plan means for the regulator, and why delay is itself a denial of access
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Who Actually Has the Engineering? (4 of 6)
On manufacturers, evidence, and where the burden of proof belongs
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Let the Passenger See the Aircraft (3 of 6)
How disclosure and customer choice are the alternative to gatekeeping
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One Number Can't Be Right (2 of 6)
Why a single 300 lb limit defies the physics of how aircraft actually load
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Air Canada Throws WestJet Under the Airbus (1 of 6)
How Air Canada’s new accessibility plan exposes the weakness of WestJet’s 300 lb wheelchair policy
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